We are committed to protecting your privacy.
Privacy Policy for Secret Lux
At Secret Lux, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the law. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect and process different types of personal information depending on how you interact with us. This may include:
- Personal Information: Name, email address, phone number, and postal address when you make a booking, sign up for newsletters, or contact us.
- Payment Information: Billing address and payment details (e.g., credit card number) for processing transactions.
- Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited. We may collect this via cookies and other tracking technologies.
- Communication: Any correspondence you send to us, such as emails or contact form submissions.
2. How We Use Your Information
We use your personal data for the following purposes:
- Processing Bookings: To handle your reservations, process payments, and communicate with you regarding your booking.
- Customer Service: To respond to enquiries, manage complaints, or provide customer support.
- Marketing: To send you promotional emails or newsletters, where you have consented to receive such communications.
- Improving Our Website: To analyse website usage and improve the content, functionality, and performance of our website.
- Legal Compliance: To comply with applicable legal obligations, such as record-keeping requirements or fraud prevention.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual Obligation: To fulfil our obligations under a contract, such as processing your booking.
- Consent: Where you have given us consent, such as for marketing communications.
- Legitimate Interests: For purposes such as improving our services, enhancing website user experience, or preventing fraud.
- Legal Compliance: Where processing is necessary for compliance with a legal obligation.
4. Sharing Your Information
We may share your personal data with third parties in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers, such as payment processors, property owners, or IT providers, to assist with running our services.
- Legal Requirements: If required by law, we may disclose your information to authorities or regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the relevant third party.
We do not sell or rent your personal data to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie settings via your browser preferences. For more detailed information on how we use cookies, please refer to our Cookie Policy.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. While we strive to protect your personal information, we cannot guarantee the absolute security of data transmitted online. Therefore, any transmission is at your own risk.
7. Data Retention
We retain your personal data for as long as is necessary for the purposes outlined in this Privacy Policy or to comply with legal, tax, or regulatory obligations. After this period, your data will be securely deleted or anonymised.
8. Your Rights
You have the following rights concerning your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, subject to legal or contractual obligations.
- Right to Object: You can object to the processing of your data in certain circumstances, such as for marketing purposes.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
To exercise these rights, please contact us.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us, and we will take steps to delete it.
10. International Transfers
Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your information in line with data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or other means. Please check back regularly to stay informed about how we protect your personal data.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.